Privacy Policy

Graf Timber Inc. (“Graf Timber Inc.,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, contact us, or communicate with us by email, SMS/text message, or phone.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Name
• Email address
• Phone number
• Company name
• Billing or shipping address
• Project details or quote request information
• Product interests
• Communication preferences
• Website usage data, including pages visited, form submissions, device information, IP address, browser type, and referral source

We may collect this information when you fill out a form, request pricing, contact us, place an inquiry, subscribe to communications, or interact with our website.

2. How We Use Your Information

We may use your information to:

• Respond to quote requests, questions, or customer service inquiries
• Contact you about timber products, availability, pricing, orders, or project details
• Send transactional, service-related, or account-related communications
• Send marketing emails, text messages, or phone calls where permitted
• Improve our website, advertising, products, and customer experience
• Track website performance and lead sources
• Prevent fraud, spam, abuse, or unauthorized activity
• Comply with legal obligations

3. SMS/Text Message Consent

By providing your phone number and submitting a form or otherwise opting in, you agree that Graf Timber Inc. may contact you by SMS/text message regarding your inquiry, quote request, order, project, or related products and services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, or share SMS consent or phone numbers with third parties for their own marketing purposes.

4. Email Consent

By providing your email address, you agree that Graf Timber Inc. may send you emails related to your inquiry, quote request, order, project, customer service needs, or marketing communications.

Marketing emails will include an unsubscribe option where required. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

The FTC’s CAN-SPAM guidance requires commercial email senders to avoid misleading header information and deceptive subject lines, identify messages as ads when applicable, include a valid physical postal address, and provide a way to opt out of future marketing emails.

5. Phone Call Consent

By providing your phone number, you agree that Graf Timber Inc. may call you regarding your inquiry, quote request, order, project, appointment, product availability, or related services.

Calls may be made by a Graf Timber Inc. representative or service provider acting on our behalf. Where required by law, we will obtain appropriate consent before making marketing calls or using automated dialing technology, prerecorded messages, or artificial voice technology.

You may request not to receive marketing calls from us by contacting us at the information listed below.

6. Sharing of Information

We may share your information with trusted service providers who help us operate our business, including:

• Website hosting providers
• CRM and customer management tools
• Email and SMS communication platforms
• Analytics and advertising platforms
• Payment processors, if applicable
• Shipping, logistics, or fulfillment providers
• Professional advisors, such as attorneys or accountants

These providers are only permitted to use your information to perform services for us.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, property, customers, or business.

7. Advertising and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand website activity, measure advertising performance, improve our services, and deliver relevant advertising.

These tools may collect information such as your IP address, device type, browser type, pages visited, referral source, and interactions with our website.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Choices

You may:

• Opt out of SMS messages by replying STOP
• Unsubscribe from marketing emails using the unsubscribe link
• Request that we update or delete your contact information
• Ask us not to contact you for marketing purposes

To make a request, contact us using the information below.

11. Children’s Privacy

Our website and services are intended for business customers and adults. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

13. Contact Us

Graf Timber Inc.
7071 Holly Branch Rd.
Vanceburg, KY 41179
damon@grafwood.com
740.533.0800
https://grafandthomaslbr.com/