Terms of Service

These Terms of Service (“Terms”) govern your use of the Graf Timber Inc. website, forms, communications, quotes, products, and related services offered by Graf Timber Inc. (“Graf Timber Inc.,” “we,” “us,” or “our”).

By accessing our website, submitting a form, requesting a quote, placing an order, or communicating with us, you agree to these Terms.

1. Use of Our Website and Services

You agree to use our website and services only for lawful purposes. You may not use our website to submit false information, interfere with website functionality, attempt unauthorized access, or engage in fraudulent, abusive, or unlawful activity.

2. Product Information

Graf Timber Inc. may provide information about timber products, availability, specifications, pricing, lead times, and related services.

We make reasonable efforts to keep information accurate, but product availability, pricing, dimensions, colors, wood grain, finish, and specifications may vary. Wood and timber products are natural materials and may have variations in appearance, texture, color, knots, grain, and other characteristics.

Website content is for general informational purposes and does not guarantee product availability, exact appearance, or suitability for a specific project.

3. Quotes and Estimates

Any quote, estimate, or proposal provided by Graf Timber Inc. is based on the information available at the time it is prepared.

Quotes may be subject to change based on:

• Product availability
• Material costs
• Project requirements
• Shipping or delivery costs
• Taxes or fees
• Changes requested by the customer
• Errors or omissions in the original request

Unless otherwise stated in writing, quotes are not binding until accepted and confirmed by Graf Timber Inc.

4. Orders and Payment

Orders may require approval, payment, deposit, or written confirmation before processing.

Payment terms, deposits, balances, due dates, and accepted payment methods may be provided separately in an invoice, quote, proposal, or written agreement.

Graf Timber Inc. may refuse, cancel, or delay an order if payment is not received, information is incomplete, materials are unavailable, or the order cannot reasonably be fulfilled.

5. Custom or Special Orders

Custom, special-order, cut-to-size, milled, finished, or otherwise modified products may not be cancelable, returnable, or refundable once production, sourcing, preparation, or fulfillment has begun.

Customers are responsible for reviewing all specifications, measurements, quantities, finishes, and project details before approving an order.

6. Shipping, Delivery, and Pickup

Shipping, delivery, and pickup options may vary depending on product type, location, order size, and availability.

Delivery dates, shipping timelines, and lead times are estimates only unless specifically guaranteed in writing. Graf Timber Inc. is not responsible for delays caused by carriers, suppliers, weather, labor issues, customer availability, incorrect delivery information, or events outside our reasonable control.

Risk of loss may transfer to the customer upon pickup, delivery, or transfer to a carrier, depending on the order terms.

7. Customer Responsibilities

You are responsible for providing accurate information, including contact details, project requirements, measurements, delivery information, and any other details needed to fulfill your request or order.

You are also responsible for determining whether a product is appropriate for your intended use, project, building code requirements, installation method, environmental conditions, and structural needs.

Graf Timber Inc. does not replace the advice of a licensed contractor, architect, engineer, installer, or other qualified professional.

8. Returns, Refunds, and Cancellations

Return, refund, and cancellation eligibility may depend on the product, order status, customization, condition, and timing of the request.

Graf Timber Inc. may refuse returns or refunds for custom orders, used products, damaged products after delivery or pickup, special-order materials, or products that are no longer in original condition.

Any approved return may be subject to inspection, restocking fees, shipping charges, or other applicable costs.

9. SMS, Email, and Phone Communications

By providing your contact information, you agree that Graf Timber Inc. may contact you by phone, email, or SMS/text message regarding your inquiry, quote request, order, project, products, services, or related communications.

Message and data rates may apply. Message frequency may vary. You may opt out of SMS messages by replying STOP and may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

The SMS program is intended for users 18 years of age or older. By participating in the SMS program, you confirm that you are at least 18 years old.

Marketing emails may include an unsubscribe option where required.

10. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Graf Timber Inc. and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.

11. Third-Party Links and Services

Our website may contain links to third-party websites, tools, platforms, or services. Graf Timber Inc. is not responsible for the content, policies, practices, or availability of third-party websites or services.

Your use of third-party services is at your own risk and may be governed by separate terms and privacy policies.

12. Disclaimer of Warranties

To the fullest extent permitted by law, Graf Timber Inc. provides its website, information, products, and services on an “as available” and “as is” basis, unless otherwise stated in writing.

We do not guarantee that our website will be uninterrupted, error-free, secure, or free of harmful components.

Except as expressly provided in writing, Graf Timber Inc. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.

13. Limitation of Liability

To the fullest extent permitted by law, Graf Timber Inc. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, project delays, loss of data, or substitute materials, arising from or related to your use of our website, products, services, communications, quotes, or orders.

To the fullest extent permitted by law, Graf Timber Inc.’s total liability for any claim shall be limited to the lesser of:

1. The amount paid by you to Graf Timber Inc. for the product or service giving rise to the claim; or
2. $500.

14. Time Limit for Claims

To the fullest extent permitted by law, any claim or dispute arising from or related to these Terms, our website, products, services, communications, quotes, or orders must be brought within one year after the claim arises. Any claim not brought within that period is waived.

15. Indemnification

You agree to defend, indemnify, and hold harmless Graf Timber Inc., its owners, employees, contractors, vendors, and representatives from and against any claims, damages, liabilities, losses, costs, or expenses arising from your misuse of our website, violation of these Terms, inaccurate information provided by you, or use or installation of products purchased from us.

16. Dispute Resolution

Before starting a formal dispute, you agree to first contact Graf Timber Inc. and attempt to resolve the matter informally.

If the dispute cannot be resolved informally, any dispute arising from or related to these Terms, our website, products, services, communications, quotes, or orders shall be resolved by binding arbitration in the United States, unless applicable law requires otherwise.

Each party shall be responsible for its own costs and attorney’s fees unless otherwise required by law or awarded by the arbitrator.

17. Governing Law

These Terms shall be governed by the laws of the State of Kentucky, without regard to conflict of law principles.

18. Changes to These Terms

Graf Timber Inc. may update these Terms from time to time. The updated version will be posted on our website with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

19. Contact Information

Graf Timber Inc.
7071 Holly Branch Rd.
Vanceburg, KY 41179
damon@grafwood.com
740.533.0800
https://grafandthomaslbr.com/